About this policy
Whistler Farm Supplies (“we”, “us” or “our”) respects your privacy and is committed to handling personal information openly and responsibly.
This Privacy Policy explains what personal information we collect through whistlerfarmsupplies.com.au, how we use and disclose it, and how you can access, correct or raise concerns about your information.
Our contact details are:
Whistler Farm Supplies
988 Kyneton–Metcalfe Road
Kyneton VIC 3444
Australia
Email: [email protected]
Personal information we collect
Depending on how you interact with us, we may collect:
- Your name, billing address, delivery address, email address and telephone number.
- Account details, order history, enquiries, reviews and correspondence.
- Product, delivery, return and refund information.
- Payment and transaction information supplied through our payment providers.
- Marketing preferences and information about your response to our communications.
- Technical information such as your IP address, device, browser, approximate location, pages viewed, referring website and interactions with our website.
- Information used to detect fraud, misuse, security threats or technical problems.
You may browse much of our website without directly identifying yourself. However, some information is collected automatically through cookies and similar technologies.
How we collect information
We generally collect personal information:
- Directly from you when you place an order, create an account, contact us, submit a form or subscribe to marketing.
- Automatically when you use our website.
- From payment, delivery, analytics, advertising, security and ecommerce service providers.
- From marketplaces or platforms through which you interact with our products, where permitted.
If you do not provide information required to process an order, we may be unable to supply or deliver the requested products.
How we use personal information
We may use personal information to:
- Process payments, orders, deliveries, returns and refunds.
- Provide customer service and respond to enquiries.
- Maintain customer accounts and order records.
- Operate, secure, troubleshoot and improve our website.
- Measure website performance and understand how customers use our services.
- Personalise content and measure advertising performance.
- Send marketing communications where permitted and manage opt-out requests.
- Detect and prevent fraud, misuse and security incidents.
- Comply with legal, taxation, accounting and regulatory obligations.
- Establish, exercise or defend legal claims.
We only use personal information for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or where otherwise permitted or required by law.
Cookies and similar technologies
Our website uses cookies and similar technologies for:
- Necessary functions: shopping cart, checkout, account access, security and site operation.
- Preferences: remembering choices that improve your experience.
- Analytics: understanding website traffic, performance and customer interactions.
- Advertising: measuring campaigns and supporting relevant advertising through services such as Google and Meta.
Necessary cookies support functions requested by visitors, including shopping cart, checkout, account access, security and general website operation.
Analytics and advertising technologies may collect information about how visitors use our website, including pages viewed, products viewed, shopping activity and technical information about the visitor’s device or browser. We use this information to understand website performance and measure our advertising.
You can control or delete cookies through your browser settings. Blocking some cookies may affect the operation of the shopping cart, checkout, account access or other website features.
You may also contact us if you have questions about our use of analytics or advertising technologies or wish to object to the use of your information for direct marketing.
Analytics and advertising
We use services including Google Analytics, Google Tag Manager and Meta business tools to understand website activity, measure advertising and improve our services.
Subject to your region and consent choices, these services may receive technical identifiers, website interactions, product views, checkout activity and purchase information. We do not intentionally send complete payment-card details to analytics or advertising services.
For completed purchases, we may send a privacy-enhanced version of contact information, such as a hashed email address, to Google to help measure advertising conversions.
We configure these services to limit the information collected and do not intentionally transmit complete payment-card details or sensitive information through analytics or advertising technologies.
For completed purchases, we may send a privacy-enhanced version of contact information, such as a hashed email address, to Google to help measure advertising conversions.
Payments
Payments may be processed by providers such as Stripe, PayPal and Afterpay.
Payment providers collect and process information under their own privacy policies and security requirements. We do not intentionally store your complete payment-card number on our website.
The payment options available to you may depend on your location, order and selected checkout method.
Disclosure of personal information
We may disclose information where reasonably necessary to:
- Payment processors, banks and fraud-prevention providers.
- Delivery, freight, logistics and fulfilment providers.
- Website hosting, ecommerce, technical support and security providers.
- Analytics, advertising and marketing platforms.
- Product-feed, marketplace and sales-channel providers.
- Professional advisers such as accountants, insurers and legal advisers.
- Government authorities, regulators or law-enforcement bodies where required.
- A purchaser or adviser involved in a proposed sale, restructure or transfer of the business.
Service providers are authorised to use personal information only for the services they provide to us, subject to their contractual obligations and applicable laws.
Overseas processing
Some service providers may store or process information outside Australia, including in the United States, Singapore, the United Kingdom, countries in the European Union and other locations used by their networks and subcontractors.
The countries involved may change as service providers update their infrastructure. Where required, we take reasonable steps to ensure overseas handling is consistent with applicable privacy requirements.
Marketing communications
Where permitted, we may use your contact details to send information about products, offers or services.
You can opt out of marketing emails using the unsubscribe link in the message or by contacting us. Opting out of marketing does not prevent us from sending necessary communications about an order, account, delivery or service request.
Storage, security and retention
We use reasonable administrative, technical and physical measures intended to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.
No internet transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, warranty, fraud prevention, accounting, taxation and legal requirements. Information that is no longer required is deleted, anonymised or securely destroyed where practicable.
Access and correction
You may ask us to provide access to personal information we hold about you or correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email [email protected]. We may need to verify your identity before processing the request.
We will respond within a reasonable period. If we cannot fulfil a request, we will explain the reason where required by law.
Depending on where you live, you may have additional rights, including rights to object to or restrict processing, request deletion or portability, withdraw consent, or opt out of certain advertising uses.
Privacy complaints
If you have a question or complaint about how we handle personal information, contact:
Privacy Officer
Whistler Farm Supplies
Email: [email protected]
Address: 988 Kyneton–Metcalfe Road, Kyneton VIC 3444
Please include enough information for us to understand and investigate your concern. We will acknowledge and respond within a reasonable period.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.
Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
Changes to this policy
We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with its effective date.